Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns for changes of size are available with you, the buyer paying all postage and handling costs. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you purchased an item hoping to receive it by a certain time or date and it does not arrive in time, a refund may or may not be available. However, any shipping costs paid or unpaid (with free shipping) will not be refunded. Also, there is a small handling fee involved with any refund. Refunds are not available for incorrect size chosen. Exchanges, however, are available for incorrect size selection with the buyer paying all postage costs involved.
Late or missing refunds (if applicable)
Please check your PayPal account / credit card statement again to make sure you haven't received any payment. Or if you have made your purchase by credit card please contact your credit card company, it may take some time before your refund is available to view.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message via the contact us page and send your item to:
The Darling Hearts Returns
PO Box 342
Narellan 2567 NSW
You will be responsible for paying for your own shipping costs for returning your item and receiving a replacement. In most cases, it is usually easier to include a return Australia Post pre-paid shipping satchel in your return. If not, you can request that we invoice you for the return replacement shipping which is $12 per item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live and our handling and processing, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless we have a tracking number.